Privacy Policy

1. Who we are

[Legal business name] ("Recloze", "we", "us", or "our") provides lead recovery and booking automation services for residential cleaning companies. We are based in British Columbia, Canada, and we work with clients and their customers in Canada and the United States.

This Privacy Policy explains what personal information we collect, how we use it, and the choices you have. It applies to our website, our communications with you, and the services we provide to our clients.

2. Information we collect

We collect the following categories of personal information:

• Information you give us directly when you request an audit, book a call, or contact us: name, business name, email address, phone number, and anything you include in your message.
• Information about your business shared during onboarding, such as your lead sources, booking tools, and message preferences.
• Customer data provided by our clients so we can run their automations on their behalf (see section 7).
• Technical and usage information collected automatically when you visit our website, such as your IP address, browser type, pages viewed, and referring links.

3. How we use information

We use personal information to:

• Respond to your enquiries and deliver your free Lost Booking Audit.
• Provide, set up, monitor, and improve our services.
• Send service-related and, where permitted, marketing communications.
• Operate automations on behalf of our clients (instant lead reply, missed-call text-back, follow-ups, reminders, review requests, and reactivation campaigns).
• Keep our services secure and comply with our legal obligations.

We use personal information only for the purposes for which it was collected, consistent with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial and US laws.

4. SMS / text messaging

We and our clients send text messages only to people who have a reasonable expectation of contact, such as those who submitted a form, called the business, or are existing customers. We do not text contacts from cold-purchased lists.

• Consent: By providing your phone number and opting in, you consent to receive text messages related to your enquiry, booking, or relationship with the business. Message and data rates may apply. Message frequency varies.
• Opt out: You can opt out of text messages at any time by replying STOP. You will receive a confirmation and no further texts from that program. Reply HELP for help.
• Sender identity: Every message identifies the business sending it.
• No sharing for third-party marketing: We do not sell mobile phone numbers, and we do not share them with third parties for their own marketing. Phone numbers collected for SMS consent are not shared with any third party for marketing purposes.
• Quiet hours: We respect local time zones and avoid messaging at unreasonable hours.

5. Email communications

We follow Canada's Anti-Spam Legislation (CASL) and the US CAN-SPAM Act. This means:

• Commercial email is sent based on consent or a valid existing relationship.
• Every commercial message identifies the sender and includes a working unsubscribe link.
• We honor unsubscribe requests promptly and keep them honored.

6. How we share information

We do not sell your personal information. We share it only:

• With service providers who help us operate (for example, messaging, email, CRM, hosting, and analytics platforms), under agreements that protect your information.
• With the relevant cleaning business when you contact it through our automations.
• When required by law, or to protect our rights, safety, or property.

7. Client customer data

When we provide services to a cleaning company, that company is the owner of its customer data and we act as a service provider processing that data on its behalf. Our clients are responsible for having the necessary consent to contact their own leads and customers. We do not reuse one client's data for any other client, and we use it only to deliver the agreed services.

8. Data retention

We keep personal information only as long as needed for the purposes described in this policy or as required by law. When a client engagement ends, we delete or return client customer data within a reasonable period, unless we are required to retain it.

9. How we protect data

We take reasonable measures to protect personal information, including storing credentials in a password manager, preferring per-user access over shared passwords, enabling two-factor authentication on our platforms, and rotating or revoking access when an engagement ends. No method of transmission or storage is completely secure, but we work to protect your information.

10. Your privacy rights

Depending on where you live, you may have the right to access, correct, or delete your personal information, and to withdraw consent. To exercise these rights, contact us using the details below. We will respond within the time required by applicable law.

11. Children's privacy

Our services are intended for businesses and are not directed at children. We do not knowingly collect personal information from children.

12. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Material changes will be communicated where appropriate.

13. Contact us

For privacy questions or requests, contact:

[Legal business name]
451 Kelly Street, New Westminster, BC V3L 3T8, Canada
Email: mariano.toranzo.ca@gmail.com